Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our platform. By accessing Sakank, you agree to the collection and use of information as described in this policy.
Introduction
At Sakank, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
We collect several types of information to provide and improve our services: • Personal Information: Name, email address, phone number, and physical address • Property Information: Details about properties you list, search for, or express interest in • Account Data: Username, password, and profile preferences • Usage Data: Information about how you interact with our platform, including search queries, viewed properties, and saved favorites • Device Information: IP address, browser type, operating system, and device identifiers • Location Data: Geographic location when you use location-based features • Communication Data: Messages exchanged through our platform and customer support interactions
How We Use Your Information
We use the collected information for the following purposes: • Service Delivery: To provide, maintain, and improve our real estate platform services • Property Matching: To connect buyers, sellers, and renters with relevant property listings • Communication: To facilitate communication between property owners, agents, and interested parties • Personalization: To customize your experience and show you relevant property recommendations • Account Management: To create and manage your account, verify your identity, and process transactions • Marketing: To send you newsletters, promotional materials, and updates about new properties (with your consent) • Analytics: To understand user behavior and improve our platform functionality • Legal Compliance: To comply with applicable laws, regulations, and legal processes • Security: To detect, prevent, and address fraud, security issues, and technical problems
Information Sharing and Disclosure
We may share your information in the following circumstances: • Property Owners and Agents: When you inquire about a property, we share your contact information with the property owner or agent • Service Providers: With trusted third-party service providers who assist us in operating our platform (payment processors, hosting services, analytics providers) • Legal Requirements: When required by law, court order, or government regulations • Business Transfers: In connection with a merger, acquisition, or sale of assets • With Your Consent: When you explicitly agree to share information with specific parties We do not sell your personal information to third parties for their marketing purposes.
Data Security
We implement industry-standard security measures to protect your personal information: • Encryption: All sensitive data is encrypted during transmission using SSL/TLS technology • Access Controls: Strict access controls limit who can view your personal information • Secure Storage: Data is stored on secure servers with regular backups • Regular Audits: We conduct regular security audits and vulnerability assessments • Employee Training: Our staff receives training on data protection and privacy practices However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience: • Essential Cookies: Required for basic platform functionality • Analytics Cookies: Help us understand how users interact with our platform • Preference Cookies: Remember your settings and preferences • Marketing Cookies: Used to deliver relevant advertisements You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit platform functionality.
Your Privacy Rights
You have the following rights regarding your personal information: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete information • Deletion: Request deletion of your personal data (subject to legal obligations) • Restriction: Request restriction of processing in certain circumstances • Portability: Request transfer of your data to another service provider • Objection: Object to processing of your personal information for certain purposes • Withdraw Consent: Withdraw consent for marketing communications at any time To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information for as long as necessary to: • Provide our services and maintain your account • Comply with legal obligations and resolve disputes • Enforce our agreements and protect our legal rights When data is no longer needed, we securely delete or anonymize it. Active property listings are retained while your account is active. Inactive accounts may be deleted after a period of inactivity, with prior notice.
Children's Privacy
Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our platform and updating the 'Last Updated' date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: [email protected] Phone: +966 53 184 4707 Address: Riyadh, Saudi Arabia We will respond to your inquiry within 30 days.
By using Sakank, you acknowledge that you have read and understood this Privacy Policy.